Contract management service levels and KPIs…. where to start?

Managing contracts efficiently is about having effective practices and processes in place. But you also need targets and performance indicators to drive your service forward to ensure it is on track.

Setting KPIs and aligning them to service levels can be tricky, so in this ‘case study’ style webinar, Rhys Mitchell, Head of Contract Management at Companies House – a prominent wider public sector organisation – sets out how the organisation’s commercial function helps end users develop SLAs and KPIs in order to manage contracts effectively.

To register